THE MUDCRAB CODE™

Privacy Policy

Last updated: September 2026

The Mudcrab Code™ respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it and how we may use and protect it when you visit our website, purchase or participate in The Mudcrab Code™, contact us or participate in our community.

1. Information We May Collect

Depending on how you interact with The Mudcrab Code™, we may collect information including:

• your name

• email address

• account and enrolment details

• purchase and transaction information

• course progress and completion information

• certificate information

• communications or support requests you send us

• feedback, survey responses or testimonials you voluntarily provide

• information you voluntarily provide when participating in our community.

Thinkific and other technology providers used to operate the course may also automatically collect technical information such as your IP address, browser, device information and website usage information.

2. How We Collect Your Information

We may collect personal information when you:

• purchase The Mudcrab Code™

• create a student account

• enrol in or access the course

• contact us

• submit a question or support request

• complete a survey or provide feedback

• subscribe to communications

• interact with our website or course platform.

Some information may also be provided to us by service providers involved in processing your purchase or delivering the course.

3. Payment Information

Payments are processed through third-party payment providers.

We do not generally receive or store your complete credit or debit card details.

Payment providers process and protect payment information in accordance with their own privacy, security and legal requirements.

4. How We Use Your Information

We may use your personal information to:

• create and manage your student account

• process purchases and enrolments

• provide access to The Mudcrab Code™

• track your course progress

• issue your Certificate of Completion

• provide customer and technical support

• respond to questions

• send information relating to your purchase or course

• administer refunds where applicable

• maintain appropriate business and transaction records

• improve the course and student experience

• protect the security of our website, course and users

• comply with applicable legal obligations.

Where appropriate and with any consent required by law, we may also use your contact details to send news, course updates or promotional communications.

You can unsubscribe from marketing emails at any time.

5. Thinkific

The Mudcrab Code™ is currently delivered through Thinkific, an online course-hosting platform.

Thinkific processes certain information to provide student accounts, course access, progress tracking, certificates and other platform functionality.

Information processed through Thinkific may be stored or processed outside Australia.

Thinkific has its own privacy and data-handling practices that apply to its services.

6. Other Service Providers

We may use trusted third-party providers to help operate The Mudcrab Code™, including services relating to:

• course and website hosting

• payment processing

• email communications

• analytics

• customer support

• social media and community management.

These providers may receive or process personal information where reasonably necessary to provide their services.

We do not sell your personal information to advertisers or data brokers.

7. Private Facebook Community

Students may have the option to join The Mudcrab Code™ private Facebook community.

Joining the Facebook group is voluntary.

Any information you choose to provide or post within Facebook is also subject to Meta/Facebook's own terms and privacy practices.

Please consider carefully what personal information you choose to share with other members of the community.

8. Marketing Communications

If you have agreed to receive marketing communications, we may occasionally contact you with information about The Mudcrab Code™, Aussie Fishman or related content and offerings.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications relating to your purchase, account or course access.

9. Cookies & Similar Technologies

Our website and the services used to operate it may use cookies and similar technologies.

These technologies may be used to operate the website, remember preferences, understand how the website and course are being used and improve the user experience.

Third-party services used to operate The Mudcrab Code™ may also use their own cookies or similar technologies.

10. Protecting Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

We also rely on reputable third-party platforms and service providers to help securely operate the course.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, taxation, record-keeping or legal purposes.

Because students receive ongoing course access, some account and enrolment information may need to be retained while that access continues.

12. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

13. Privacy Rights

We aim to handle personal information in a transparent and responsible manner and in accordance with privacy obligations applicable to our Australian business.

Depending on the nature and size of the business and applicable Australian privacy law, you may have specific legal rights concerning your personal information.

Where such rights apply, we will respond to requests in accordance with those requirements.

14. Children's Privacy

The Mudcrab Code™ is intended to be purchased and managed by adults.

We do not knowingly seek to collect personal information directly from children through course registration.

Parents or guardians who choose to watch appropriate course content with their children should maintain control of the registered student account.

15. Overseas Processing

Some third-party technology providers used to deliver The Mudcrab Code™ may store or process information outside Australia.

This may include course-hosting, payment, email, analytics and other technology providers.

Where appropriate, we take reasonable steps to use reputable providers and protect the information entrusted to us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or applicable requirements.

The current version will be available through The Mudcrab Code™ course site.

17. Contact Us

If you have a question about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy concern, please contact us using the support email provided on The Mudcrab Code™ course site.

By creating an account and using The Mudcrab Code™ website and course, you acknowledge that you have read this Privacy Policy.